# Surfais

> Surfais documentation — measure and improve what AI assistants say about your brand.

## Docs

- [Agency mode: getting started](https://docs.surfais.com/agencies/getting-started.md): Manage many client brands under one account with the Scale + Agency Mode bundle.
- [Managing multiple brands](https://docs.surfais.com/agencies/managing-brands.md): The brand switcher, per-brand setup, and adding brands.
- [Partner programme](https://docs.surfais.com/agencies/partner-programme.md): Your partner code and how referral attribution works.
- [Accuracy monitoring](https://docs.surfais.com/analysis/accuracy-monitoring.md): Catch AI answers that misstate facts about your brand.
- [Citations & Source Opportunities](https://docs.surfais.com/analysis/citations-sources.md): See which sources AI cites — and which domains to earn placement on.
- [Competitor Share of Voice](https://docs.surfais.com/analysis/competitor-share-of-voice.md): Compare your visibility against every tracked competitor.
- [The Mentions feed](https://docs.surfais.com/analysis/mentions-feed.md): Browse every brand mention, track changes, and drill down by country.
- [Mentions vs citations](https://docs.surfais.com/analysis/mentions-vs-citations.md): The difference between being named in an answer and being its source.
- [Prompt results in detail](https://docs.surfais.com/analysis/prompt-detail.md): Per-platform answers and history for a single prompt.
- [Sentiment monitoring](https://docs.surfais.com/analysis/sentiment-monitoring.md): Find negative mentions and get alerted when new ones appear.
- [Extra audits & credits](https://docs.surfais.com/audits/extra-audits.md): How your plan's audit allowance and one-off purchased credits work together.
- [Reading your audit report](https://docs.surfais.com/audits/reading-your-audit.md): A section-by-section guide to your audit, ending with your 30-day playbook.
- [Running your first audit](https://docs.surfais.com/audits/running-your-first-audit.md): The warm-up window, allowances per plan, and how to start an audit.
- [What the AI Visibility Audit checks](https://docs.surfais.com/audits/what-audits-check.md): The six categories behind your Readiness Score, and why recommendations are filtered to what your brand can actually do.
- [Add-ons](https://docs.surfais.com/billing/add-ons.md): Extra brands, prompt packs, countries, and audit credits — and who each one is available to.
- [Email notifications](https://docs.surfais.com/billing/notifications.md): Choose what Surfais emails you — and unsubscribe in one click, no login needed.
- [Plans & limits](https://docs.surfais.com/billing/plans-limits.md): The tracking, scanning, and audit limits for every plan, in one table.
- [Managing your subscription](https://docs.surfais.com/billing/subscription.md): Upgrade, downgrade, invoices, payment method, and cancellation, all from the Billing page.
- [Getting support](https://docs.surfais.com/billing/support.md): How to open a support ticket in-app, what to include, and support levels by plan.
- [Your trial](https://docs.surfais.com/billing/trial.md): What runs during your 7-day trial, the scan schedule, and what happens when it converts or lapses.
- [The Usage page](https://docs.surfais.com/billing/usage.md): See exactly what's counting against your plan's limits, in real time.
- [The 5 AI platforms we track](https://docs.surfais.com/getting-started/ai-platforms.md): How Surfais queries ChatGPT, Claude, Gemini, Perplexity, and Google AI Overviews — and how country targeting works on each.
- [Understanding your dashboard](https://docs.surfais.com/getting-started/dashboard.md): What every widget on the Surfais dashboard means, and where to go for more detail.
- [Navigating Surfais](https://docs.surfais.com/getting-started/navigation.md): A map of the sidebar, brand switcher, and account menu.
- [Quickstart: your first scan](https://docs.surfais.com/getting-started/quickstart.md): From signup to your first live look at how AI platforms talk about your brand.
- [Welcome to Surfais](https://docs.surfais.com/getting-started/welcome.md): Surfais measures what AI assistants say about your brand — and shows you exactly how to improve it.
- [The AIS Score](https://docs.surfais.com/metrics/ais-score.md): The single 0-100 number that answers 'how visible is my brand in AI answers, right now?'
- [AIS Score vs Readiness Score](https://docs.surfais.com/metrics/ais-vs-readiness.md): Two different axes: what AI says about you today, and how well you're set up to improve it. Deliberately never merged into one number.
- [Position](https://docs.surfais.com/metrics/position.md): Where your brand ranks among every brand named in an AI answer, when it mentions you.
- [Sentiment](https://docs.surfais.com/metrics/sentiment.md): How positively AI platforms frame your brand in the answers that mention it.
- [Share of Voice](https://docs.surfais.com/metrics/share-of-voice.md): Your share of every brand mention in the answers to your prompts — not just the competitors you track.
- [Source Visibility](https://docs.surfais.com/metrics/source-visibility.md): How often AI answers cite your own domain when you are mentioned.
- [Visibility](https://docs.surfais.com/metrics/visibility.md): The presence-led core of your AIS Score: how often you're mentioned, and how consistently across platforms.
- [Why scores move](https://docs.surfais.com/metrics/why-scores-move.md): Score bands, the credibility ramp for new brands, and Awaiting data vs a real zero.
- [AI crawler access](https://docs.surfais.com/readiness/ai-crawler-access.md): Which AI bots to allow in robots.txt — and what blocking them actually costs you.
- [The AI Readiness page](https://docs.surfais.com/readiness/readiness-page.md): Your on-site, off-site, and earned readiness at a glance — and what the red items actually cost you.
- [Schema & structured data for AI](https://docs.surfais.com/readiness/schema-structured-data.md): The structured data that helps AI engines read and cite your site correctly.
- [Monthly reports](https://docs.surfais.com/reports/monthly-reports.md): What is in your report and how to share it.
- [Changelog](https://docs.surfais.com/resources/changelog.md): Customer-visible improvements, newest first.
- [FAQ & troubleshooting](https://docs.surfais.com/resources/faq.md): Quick answers to the most common questions.
- [Video library](https://docs.surfais.com/resources/video-library.md): Every Surfais walkthrough video in one place.
- [What happens in a scan](https://docs.surfais.com/scans/how-scans-work.md): The pipeline behind every scan — your prompts, across five AI platforms, per target country.
- [Manual scans & allowances](https://docs.surfais.com/scans/manual-scans.md): Run a scan on demand from your dashboard, and how your monthly allowance works.
- [Scan schedule & cadence](https://docs.surfais.com/scans/scan-schedule.md): When automatic scans run on each plan, how the trial schedule works, and why scan days follow UTC.
- [Cannibalisation](https://docs.surfais.com/search-console/cannibalisation.md): When an AI answer may be pulling clicks away from your own organic search results.
- [Connecting Google Search Console](https://docs.surfais.com/search-console/connecting-gsc.md): Link Search Console to unlock coverage gaps and search-vs-AI comparisons.
- [Coverage Gaps](https://docs.surfais.com/search-console/coverage-gaps.md): Queries you rank for on Google but are invisible for in AI answers.
- [Brand aliases](https://docs.surfais.com/setup/brand-aliases.md): Alternate names and domains that count as mentions of your brand — so Surfais doesn't miss you.
- [Category, business model & scale](https://docs.surfais.com/setup/brand-profile.md): Why your business model matters — it decides which AI-visibility recommendations actually apply to your brand.
- [Adding competitors](https://docs.surfais.com/setup/competitors.md): Track the brands you're compared against and measure share of voice across every AI platform.
- [Countries & markets](https://docs.surfais.com/setup/countries.md): AI assistants answer differently by market — target the countries where your buyers actually are.
- [Onboarding walkthrough](https://docs.surfais.com/setup/onboarding.md): Every step of brand and agency onboarding, in order, and where to change each answer later.
- [Positioning claims](https://docs.surfais.com/setup/positioning-claims.md): Tell Surfais the facts about your brand so we can flag when AI gets them wrong.
- [Setting up your prompts](https://docs.surfais.com/setup/prompts.md): Build a prompt library of real buyer questions — the single decision that defines everything Surfais measures.
- [Inviting your team](https://docs.surfais.com/setup/team.md): Add teammates, manage pending invites, and understand what each role can do.