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If something isn’t working, or you just have a question, the fastest way to reach us is the in-app support form: open the account menu in the top-right corner and choose Support.

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Submitting a ticket

1

Open Support

Open the account menu in the top-right corner and choose Support.
2

Add a subject

A short summary of the issue, up to 200 characters.
3

Pick a category

Choose the closest match: General question, Bug, Billing, Feature request, or Data issue.
4

Describe what's happening

Add as much detail as you can, up to 2,000 characters — steps to reproduce, screenshot URLs, anything that helps us diagnose it faster.
5

Send

Submit the form. We reply by email.

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What to include

The more specific you are, the faster we can help. Where relevant, include:
  • Brand — which brand the issue relates to
  • Prompt — the exact prompt text, if it’s about a specific tracked prompt
  • Platform — which AI platform (ChatGPT, Claude, Perplexity, Gemini, or Google AI Overviews)
  • Country — which market, if the issue is geo-specific
  • Timestamps — roughly when you noticed it, or when a scan ran
This context is especially useful for anything reported under Bug or Data issue — it’s usually the difference between us reproducing the problem immediately and having to ask a follow-up question first.

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Tracking your tickets

Your five most recent tickets are listed below the form on the Support page. Click any ticket to expand it and see its status (open, in progress, resolved, or closed) and, once we’ve replied, our resolution notes.

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Support level by plan

Whatever your plan, submitting through the in-app form is the best way to reach us — it keeps your account and brand context attached to the ticket automatically.

Plans & limits

See what’s included on your plan.

FAQ

Common questions and troubleshooting.