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Surfais accounts are shared by your whole team, not locked to one login. Invite teammates from Settings → Members, assign each one a role, and everyone with access sees the same brands, scans, and reports — while managing their own individual notification preferences.

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Inviting a teammate

1

Open Members

Go to Settings → Members and select Invite member.
2

Enter their email and choose a role

Pick Member or Org admin — see the breakdown below for what each can do.
3

Send the invitation

They receive an email with a sign-up link, valid for 14 days. If email delivery fails for any reason, Surfais tells you immediately and lets you copy the invite link to share manually instead — the invitation is still created either way.

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Roles and permissions

Surfais has three roles. Only the first two are something you assign — the third is a platform-level role that isn’t set from this page. Every organisation needs at least one org admin at all times — Surfais won’t let you demote or remove the last remaining org admin, so you can’t accidentally lock your own team out of billing and member management.

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Managing pending invites

Invitations that haven’t been accepted yet appear in a Pending invitations table below your member list, showing when each was sent and when it expires. From here you can:
  • Copy invite link — grab the same link the invitation email contains, useful if the original email didn’t arrive.
  • Resend — send a fresh copy of the invitation email.
  • Revoke — cancel the invitation before it’s accepted.

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Changing a role or removing someone

From the member list, an org admin can promote a member to org admin, demote an org admin back to member, or remove someone from the organisation entirely — each from the row’s action menu. Removing someone revokes their access immediately; if you want them back later, you’ll need to send a new invitation rather than restore the old one.
You can’t change your own role, and you can’t demote or remove the last remaining org admin — both exist to stop a team accidentally losing access to its own billing and member management.

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Seats

Seats apply per organisation, not per brand — an agency account managing several client brands still draws from the same seat allowance rather than one per brand. See Plans & limits for the full tier comparison.

Plans & limits

Seat allowances alongside every other tier limit.

Email notifications

Each teammate controls their own alert preferences independently.

Managing your subscription

Billing management is an org admin permission.

Agencies: getting started

How team access works alongside multi-brand agency portfolios.